Delete your account

This page explains how to permanently delete your Hoofiness or Hoofiness Livery account and the data held with it. Both are published by Steony Ltd.

Deleting some of your data, without closing your account

You do not have to delete your whole account to remove something. Inside the app you can delete any individual item you have added — a horse and everything recorded against them, or a single health record, medication, photograph, document, measurement or diary entry. Open the item and choose Delete. It disappears from your other devices too, and from anyone you have shared that horse with.

If you would rather we removed something for you, email info@hoofiness.co.uk from the address you signed up with and tell us what to remove.

If you still have the app

This is the quickest route and it takes effect immediately. Open the app, go to Account → Delete account, and confirm. Your account is deleted straight away — there is no waiting period and no way for us to undo it.

If other people share a horse with you as its owner, you will be asked to hand ownership over first. That is deliberate: deleting you would otherwise take a sharer's or a yard's record of that horse with you.

If you have already uninstalled the app

Email info@hoofiness.co.uk from the address you signed up with and ask us to delete your account.

We will confirm it is really you before doing anything — an irreversible deletion is not something to action on an unverified email. We aim to complete verified requests within 30 days, and usually far sooner.

What gets deleted

Deleting your account permanently removes:

• your sign-in details and profile
• every horse you own, and everything recorded against them
• health history, vaccinations, medications and doses, feed, allergies, symptom diaries, weights and measurements
• photographs and documents you uploaded, including the files themselves
• your access to any horse someone else shared with you — their records stay with them
• for a yard account, the yard's own records and its staff members' access
• any bug reports or feedback you sent us from inside the app

Anything held only on your phone goes when you delete the app.

What we keep, and for how long

Two things outlive the deletion, and neither is something we can remove on request:

• Subscription and payment records. If you ever subscribed, the record of that purchase belongs to Apple or Google, who took the payment. We never see your card details and we cannot delete their records. Manage or cancel a subscription through the App Store or Google Play.
• Encrypted backups. Deleted data can persist in routine encrypted database backups for up to 30 days before those backups are overwritten. It is not accessible in normal use and is not restored to the live service.

If your horse is at a livery yard

Deleting your owner account ends the yard's access to your horse's record along with everything else. What the yard recorded about your horse on its own account — its care sheet, its daily log — belongs to the yard's records and stays with them.

Questions

Email info@hoofiness.co.uk. Our Privacy Policy covers what we collect and why.